AT&T and DaniC

Ok dear readers, normally I tend to aim with a broader scope when delivering my reviews on any person, place or thing. But I think today I will go a different route. Not because I am simply feeling generous, but because today I was hit by the 8th World Wonder...



Exceptional Customer Service.


I can be a bit detailed, so I will try to minimize my excess. (Smile) As many of you can guess, I work ALL DAY from my phone and my computer. My meetings, classes, etc. all revolve around my laptop card and my iPhone. Which, you guessed it again, are both on the same bill. Yet when I woke this morning to make my usual round of returned emails and phone calls... No Service. WHAT!!! (Emotion: Panic!)
Before you ask, YES...the bill was paid. In Full.


Hmmm, no bill...yet no service. No service means no productivity. (Emotion: Pissed!&*^%)


So after a colorful (yet privately exhibited) bout of animated wordplay... I finally end up on the phone with a representative from AT&T. (whom my best friend- God Bless Her Heart- had to contact and prepare before connecting us together) Now here is where I normally go off into random detail...so let's just say after a rather long conversation with my little wireless angel, all of my questions and concerns were addressed. Why was my service interrupted? Because of an invalid billing address...yet I have ONLINE billing. So here I am, ready to file a complaint because I could not understand how and why my service would be disconnected if my bill was at a zero balance.... (Emotion: Confused?)




But instead of filing a complaint, I end up waiting to speak with a manager so that I could submit a COMPLIMENT. Now what divine soul could possibly turn my dark skies blue after losing over 6 hours of coveted production?
Enter Mr. Scott Porter out of Longview, TX! Proud representative of AT&T, yes he was. Now here come the details you actually CARE about. (Smile)


Scott accomplished two very important things with me. He overcame every objective that I had and he over-exceeded my expectations of a "great customer service experience". Anyone that knows me will tell you that I can come off a tad blunt and politely opinionated at times. (Only a tad...) Add that natural assertiveness with a confusing, emotional event... (Emotion: Hysterics!) But I wasn’t rude...actually, I was almost in tears. Another thing Scott handled VERY well. Kudos to you Scott and your chivalrous handling of my female tears! (lol!) Mr. Porter fixed my problem, explained the situation clearly and with respect, and even patiently waited to transfer me to a manager to file a formal complaint. Now get this, my signal died twice and he called back BOTH times to make SURE I could file the complaint that I had clearly expressed to him I wanted to file. I can appreciate that. Now what were the sprinkles on the icing on my cake? Mr. Scott Porter out of Longview, TX went through my cell plans (unsolicited, mind you!) and figured out a way to lower my monthly plan by $30.00 bucks a month, credited my account the fees that the disconnection charged, AND figured out a way to cameo on my website! (Way to go Scott!)


So there you go! My complaint was magically transformed into a compliment. One that I have TRULY enjoyed giving. Thank You AT&T for employing reps like Scott Porter. It's moments like these that solidify my relationship with the company.


Now I must go... UNFORTUNATELY, I have tons of work to catch up on... (blank stare...)


lol!




Until Next Time...


D.D. Walker

The 6th Annual 97.9 The Beat Custom Car Show & Concert, Stay tuned!

Its that time again!  You better believe it. !

SafeAuto presents the 6th Annual 97.9 The Beat Custom Car Show & Concert, Stay tuned!
(also sponsored by AT&T, CitiTrends, Rent-a-Tire, Levines, Budweiser, and Sony Ericsson)

If you love custom, tricked out cars... (cars, trucks, motorcycles, lowriders...)
Top notch entertainment by some of the hottest artists in the industry... (Ice Cube, Omarion, Snoop Dog, Dorrough and more!)
... and of course, showing love to your local radio station, 97.9 the Beat....  You def do NOT want to miss the show!  Tickets are on sale now for a discounted price, but you can still pay at the door... ( I recommend buying your tickets asap!)


PMW hopes to see you there BUT if you can't make it for any reason,  make sure you check back for plenty of photos, videos and maybe even an interview or two!  (if I can manage to snatch someone away! )


6th Annual 97.9 The Beat Custom Car Show & Concert



Start: March 21, 2010 12:00 PM


End: March 21, 2010 6:00 PM


Cost: $17.50


Venue: Fairgrounds at Fair Park


Phone: 972.331.5400


Address: 1121 First Ave.  Dallas, TX 75210




Until Next Time...
D.D. Walker

Sip of Inspiration: DIVAS!!!

I love being a Diva...

and it is IMPERATIVE that I teach my daughters the importance of realizing EARLY IN YOUR LIFE that being a Diva is more than a blessing...it is a your Birthright.

One you must Learn to Earn so that you can Be the Best in Your Success. (Come on now!)
You were created to be nothing less.
You...my beautiful ladies...were created for Excellence.
Each trial, victory, lesson and defeat is another stroke towards the most meaningful painting an artist could ever create, Your Life.
And yes (you guessed it.. :) God IS and ALWAYS WILL be the MASTER ARTIST.

As you Experience, Learn.
As you Learn, Grow.
Understand and Embrace your worth.
Realize that you Are a Diva.
DIVAS!!! (Divinely Incredible Victorious And Successful)

Until Next Time...
D.D. Walker

Sip of Inspiration: Remain unbiased

You think you know... But you have no idea. Uphold NO ONE in their wrongdoing... Even a person you can't comprehend doing a thing out of line. Think about the parts of YOUR life, personality, character, flaws, etc that you keep hidden from the common world... Do u not think others do the same? Trust in nothing 100% ...but God. Only HE can place dependable human beings in your path. Judge no one based off what another may tell you, you govern your opinions by what that person has personally shown you. No one can please everyone, this we All should know.


Until Next Time...
D.D. Walker

Sip of Inspiration: Your Problem

Ok. So being an unbiased thinker means u may often have to place yourself under the same realistic scrutiny that you place others. When dealing with a PROBLEM (whatever it may be), analyze YOUR contribution to the issue. It may be one of two things. Either your DELIVERY or your RECEPTION is inaccurate.. Listen as Pass...ionately as you Speak...and understand that Different does not ALWAYS mean Wrong. Balanced and Fair Communication can conquer countless battles.


Until Next Time...
D.D. Walker

Sip of Inspiration: Quality

Quality. Surround yourself with it. In every aspect of your life. Time, People, Foods, Counsel, Music,... Nurture the Expectation of Excellence within yourself and all that which surrounds you. And understand this, Quality is not always expense related. Choose fruit over junk, take the stairs instead of the elevator, ...stay indoors with good company instead of going out to the fight the night life alone, pray instead of worry, smile when you feel like cursing out the world, remove yourself from gossip and align yourself with encouragment, Love Completely and Shamelessly.... U get the picture. Quality people. Accept and RETURN nothing less.

Until Next Time...
D.D. Walker

Loving my lunch...

This has to be, by far, the most relaxing lunch break I have had in a long time. And I am not doing anything but sitting in my car, listening to music with the windows cracked while I tap away at this laptop...but for some reason, Im enjoying a little more today. (smile) 

Time is winding down on me.  The break from school, brief though it was, was very refreshing. I feel as if my mind has been charged, my priorities are back in line and my focus is sharper than ever.  Have another full schedule, of course....5 classes to be exact. I'm not worried in the least.  This semester, I am taking no prisoners...(flexing my biceps..lol)  I have been a little worried lately about my chosen field.  Journalism, especially print media, isnt what it used to be.  But perhaps thats why I am sharpening my craft right now...so I can change the game. Even a little bit is better than nothing at all! (smile harder)

Anyhow, my lunch break is coming to an end. As is this post. :)  I will blog ya soon...until then,

Be Blessed!



Until Next Time...
D.D. Walker

UPDATE IN PROGRESS...

PMW UPDATE IN PROGRESS!

STAY TUNED.....



Until Next Time...
D.D. Walker

U-Won-te Savior Poetry and Tee Event

The annual U-Won-Te Savior (You Want a Savior) Poetry and Tee event is known to deliver to its audience Talent, Encouragement as well as Spiritual Enlightenment. I am pleased that Amps Dallas and Pen My World received an invitation to attend this brilliant event because it was truly worth every second that we spent in the building.

The unity behind the scenes was commendable. Entrance was simple and organized, the structure of the show itself was well-thought out and the comfort of the attendees was always demonstrated to be prime priority. The performances at the event ranged from a cappella musical renditions to intense spoken word pieces crafted to provoke the mind and convict the heart, such as the moving presentation given by the GRIP Poetry team out of Shreveport, La.

Each act had its own intensity, its own message and its own unique delivery. What a blessing to be a part of such a powerful Christian movement. Speaking of unique, what a perfect way to introduce the guest star of the entire affair, the U-Won-te Savior T-shirt line.

Created by Y'wante James as a trendy symbol of pride for Believers, the apparel line launched at this event allows you to effectively spread the Power and Positivity of God’s Word without ever saying a thing.
Although the Divine Idea for the U-Won-te Savior T-shirt line was conceived well before now, the groundwork for this movement was officially established in 2009.  His desire to create these encouraging t-shirts started 2 years ago after he realized that OUR Creator was better than any other designer known to man. For that Creator IS the Designer of Man. So, taking a spiritual stand, Y’wante stepped righteously out on Faith and created a brand for Jesus.  U-WON-TE SAVIOR Tees seek not only to encourage, to entice and to educate those that may not have a personal relationship with our Savior, but also to showcase a Supremely Stylish Spiritual Swagger. All while exhibiting to the world that you are a Proud Child of God.

Sport a U-WON-TE SAVIOR Tee
Because to a Non- Believer,
You could be the closest thing to Jesus they will ever See

Hope to see each of you next year at the annual U-Won-te Savior Poetry and Tee event!




Until Next Time...
Dani Walker

PenMyWorld.com

Update on PenMyWorld

So I have been getting quite a few emails about the new site launch for PenMyWorld.com and what that means. Allow me to briefly explain the changes that you will notice.

First of all, PenMyWorld as of the present is directed to my personal blog. That is the main reason there are no tabs you can click on that streamlines the content (such as Home, About Us, Articles, etc). I want my readers to remain familiar with the website name and samples of the information it will provide. Once the NEW website is complete, the web address (PenMyWorld.com) will be directed there and THIS site will once again become the home of my personal blog. I will also give it a new web address....something simple, like DanielleWalker.com (still to be decided).

So what changes will you see? Quite a few actually. The new P.M.W. will be organized, professional and easier to navigate. The site will exhibit Poetry and Spoken Word, Opinion Pieces and Articles, Interviews, Photography, Entertainment and Event/Venue reviews, Video Expressions, Community Highlights as well as provide a responsive means for local businesses and entrepreneurs to reach their individual markets. P.M.W will also start accepting submissions in all of these various categories from both aspiring and established writers, poets, photographers, musicians, etc. We are here to motivate, support and promote whenever and where ever we can. Basically, P.M.W. is being transformed into your one stop online experience. From information to entertainment, we will cover it all.

So hopefully, that cleared up a bit for you. I will be sure to keep you posted on the launch date. And as always, THANK YOU all for your support and loyalty.

Dani Walker
PenMyWorld.com

"Fusing Real Life with Creative Style"